FREE SHIPPING TO THE LOWER 48 US STATES / FREE MOUNTING & HIGH SPEED BALANCING / MULTIPLE FINANCE PAYMENT OPTIONS AVAILABLE
(844) 428-9746

Terms and Conditions

PAYMENT TERMS

All orders will be delivered or shipped on a Prepaid basis unless an application has been approved for open net term account.  Personal checks will not be accepted.  All C.O.D orders must be paid in full at time of pick up or delivery.  All Merchandise remains property of Discount Wheels Online until paid in full.

FREIGHT/SHIPPING & HANDLING CHARGES

Free Shipping* The Free Shipping statement appears on many locations of our website. Free shipping is available when the items you are purchasing are shipped within the lower 48 US states. Shipping to Hawaii, Alaska, or any country outside of the United States will have additional shipping charges applied. Please note that not all of our products are eligible for free shipping.

Return/Refund Policy

Any returns or cancellations after purchase will carry a cancellation fee up to 20% of the total order value contingent of ongoing labor hours and/or any associated shipping fees unless the fault is ours. As many of our items are very expensive to ship and handle, due to vendor contracts some products can carry up to a 30% restocking fee once processing has begun; please contact us for any questions. All refunded items must be approved prior to being returned. Please contact us for a return authorization. Refunds must be requested within 30 days of original receipt of merchandise. Once approved, all items must be returned within 14 days. Money will be refunded via the original payment method. Once the product is returned, please allow 14 days for receipt of funds. All return shipments must be sent in the original packaging, freight prepaid. Any freight collect shipments will be refused. Do not send your purchase back to the manufacturer. It is the customer's responsibility to make sure merchandise being returned to Discount Wheels Online is packaged properly. Wheels must be bagged and placed in a box that is durable enough to withstand rough handling by freight carriers. Double boxing and the use of foam sheets is highly recommended. Wheels and tires that have been mounted will not be accepted for return under any circumstances. It is the customer's responsibility to fit check wheels before mounting. Wheels that have been custom machined or have had custom work (plating, polishing, powder coated, etc.) are not returnable. Tires will not be accepted without the attached tire label. Any merchandise that is sold on clearance or special order is not returnable.

Once your return is received and inspected, we will contact you to notify that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.  Term accounts will receive a credit on account.  All refunds and credits will be applied minus labor, repair, shipping and/or restocking fees.

Individual Product Orders - Please inspect all products for damage before attempting to use them. You are responsible for test fitting wheel only orders to the vehicle before having tires mounted. Once tires have been mounted, we are unable to take them back even if there is a fitment problem. Tires with mileage on them cannot be returned.

Package Orders - For package purchases, you are responsible for test fitting before driving on any products. Once wheels/tires have been mounted on the vehicle we are not able to accept a return. If you have any concerns about fitment, simply share those concerns via email, before you place your order, and our experts will work with you to get a perfect fit! Due to the fact we move quickly, it is important to notify us immediately if you have concerns.

Suspension & Accessories - All suspension/accessory items being returned that are not warranty related CANNOT have been installed or attempted to be installed. If we receive a return that shows signs of installation, we will not be able to accept the item and will have to return to sender with no credit being issued.

Claims / Exchanges / Warranty

Claims for shortage or error must be made within 3 days of receipt of shipment. Claims for merchandise damaged or lost in transit must be made at time of receipt and documented immediately with the carrier. It will be the shipper's responsibility to file any claims with the carrier. Claims not made or handled within the specified period may not be honored.

We only replace items if they are defective or damaged.  Returns for defective merchandise must have prior approval and must be accompanied by a return authorization number. Merchandise must be sent to Discount Wheels Online freight prepaid.  Freight or labor charges incurred will not be reimbursed.  Damage to merchandise caused by shipping, handling, installation, collision, vandalism, neglect, mechanical defects of a vehicle, racing or willful abuse is not covered under any warranty.  Road hazard damage caused by potholes, road construction, curbs, railroad tracks, uneven road surfaces, nail holes, etc., are not covered under warranty.

Wheels are warranted for a period of one year from the original date of sale against defects of materials or workmanship such as peeling, flaking or blistering of plating. This warranty does not cover corrosion or discoloration caused by chemicals, detergents, polishing compound or coarse abrasives used in cleaning. Using these types of products can permanently damage your wheels and will void your warranty. Always run cool water on wheels before cleaning. Failing to cool wheels before cleaning can cause discoloration. Clean wheels frequently with mild soap and warm water. Freight and expenses incurred for labor and mounting or dismounting of tires are not covered by this warranty. This warranty is void if wheels are damaged with nicks from improper tire mounting, improper installation, accident, or curb damage, normal wear and tear, neglect or road impact. Pits and minor imperfections on a newly chromed wheels are results of the manufacturing process and are not plating defects. Used wheels are sold as is. This warranty is not transferable.

Powder Coated wheels are warranted for a period of one year from the original date of sale against defects of materials or workmanship such as peeling or flaking. This warranty does not cover corrosion or discoloration caused by chemicals, detergents, or coarse abrasives used in cleaning. Using these types of products can permanently damage your wheels and will void your warranty. Always run cool water on wheels before cleaning. Failing to cool wheels before cleaning can cause discoloration. Clean wheels frequently with mild soap and warm water. This warranty is void if wheels are damaged with nicks from improper tire mounting, improper installation, accident, or curb damage, rock chips, neglect or road impact.

Tires are warranted by the tire manufacturer against material defects.  Performance, Summer, and Competition tires do not carry any treadwear warranty.  There is no warranty on tires damaged from vehicle conditions, road conditions, driving conditions or from being driven flat.

Pricing

All prices are subject to change without notice.